Assistant Manager, IT Infrastructure

JOB DESCRIPTION

1. Technical Proficiency

• Support daily operations in IT infrastructure, including networking, cloud services (AWS / GCP/ Azure), virtualization, and cybersecurity.

• Assist in implementing new technologies and infrastructure improvements.

• Stay updated on emerging technologies and infrastructure best practices.

2. Infrastructure Management

• Assist in managing IT infrastructure components: networks, servers, storage, cloud services, and data centers.

• Ensure system availability, performance, and security across all infrastructure platforms.

• Assist in developing and maintaining infrastructure strategies and policies aligned with business needs.

3. Project Management

• Support infrastructure upgrade projects, cloud migrations, and system enhancements.

• Coordinate project tasks, timelines, and reporting to ensure alignment with project goals.

• Work with cross-functional teams to support smooth project execution.

4. Operational Support & Troubleshooting

• Provide support for infrastructure-related issues.

• Monitor system performance and implement corrective actions where required.

• Maintain and update infrastructure documentation (network diagrams, inventories, SOPs).

5. Business Continuity & Disaster Recovery

• Support DR planning and testing activities for IT infrastructure.

• Assist in ensuring resiliency and timely recovery in case of incidents.

6. Team Leadership & Collaboration

• Supervise junior staff and provide technical guidance.

• Support training, knowledge‑sharing, and mentoring within the team.

• Promote a collaborative environment and continuous improvement.

7. Communication Skills

• Communicate effectively with internal teams, vendors, and stakeholders.

• Prepare documentation, reports, and operational updates when required.

• Translate technical issues into clear explanations for non-technical audiences.

8. Strategic Thinking

• Recommend technology improvements aligned with business needs.

• Provide input into long‑term IT infrastructure planning.

• Assist management in evaluating new infrastructure technologies and
  cloud adoption.

9. Problem Solving and Decision-Making

• Diagnose and resolve infrastructure issues promptly and effectively.

• Make operational decisions to ensure service reliability and performance.

10. Vendor Management

• Assist in managing vendors, service providers, and maintenance contracts.

• Ensure SLAs are met and escalate issues when necessary.

11. Budgeting and Cost Management

• Provide input to infrastructure budgeting and cost optimization.

• Support cost control for cloud services (AWS, GCP, Azure) and hardware maintenance.

12. Change Management

• Support change request processes and ensure proper impact analysis.

• Coordinate rollout of infrastructure updates and system changes.

13. Regulatory Compliance

• Support compliance with security policies, industry regulations, and audit requirements.

• Maintain proper documentation for IT governance and compliance checks.

14. Continuous Learning

• Stay updated on modern IT infrastructure technologies, cloud platforms (AWS, GCP, Azure), and security trends.

• Pursue certifications and training programs recommended by management.

JOB REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Relevant certifications such as CCNA, CCNP, AWS Solutions Architect, Google Associate Cloud Engineer, Microsoft Azure Administrator, ITIL, or equivalent are preferred.

• Minimum 5 years of experience in IT infrastructure operations.

• Minimum 1–2 years in a supervisory or team‑lead role.

• Strong knowledge of network administration, Windows/Linux server management, virtualization, and cloud platforms (AWS, Google Cloud Platform – GCP, Microsoft Azure).

• Familiarity with IT security best practices and compliance standards (ISO 27001, SOC 2, NIST) and disaster recovery planning.

• Proficiency in ITIL service processes, enterprise storage, and backup solutions.

• Hands-on experience with automation and scripting tools (PowerShell, Bash, Python, Ansible, etc.).

• Good leadership, team supervision, communication, and stakeholder coordination skills.

• Strong analytical thinking, troubleshooting, and decision‑making abilities.

• Must be willing to be based at Taman Intan, Klang