Assistant Manager - IT Procurement Operations

About the Job

The Assistant Manager – Responsible for managing end-to-end IT payment processes for Malaysia and Singapore, ensuring accurate and timely execution in accordance with defined SLA requirements and full compliance with Finance policies. The role focuses on validating payment requests, ensuring completeness of supporting documentation, and mitigating risks related to financial discrepancies or non-compliance. The role involves close coordination with internal stakeholders and the Finance Procurement team to support procurement activities, particularly for maintenance renewals across hardware, software, and professional services.

Through strong governance and oversight of payment activities, the role contributes to enhanced financial discipline, operational efficiency, and improved visibility of IT spend across the organization.

Key Responsibilities

1. Payment Control, Invoice Management & Accruals (Technology Spend)

· Support end‑to‑end invoice management for technology suppliers (software, SaaS, cloud, hardware, and IT services), ensuring accurate coding to IT and project cost centers.

· Ensure three‑way matching (PO–goods/services receipt–invoice) and timely payment, with particular attention to multi‑year software licenses, usage‑based cloud invoices, and time‑and‑materials service bills.

· Coordinate with Finance and Technology Finance to ensure accurate month‑end and year‑end accruals for tech projects, run‑the‑bank IT operations, and regulatory initiatives.

· Monitor and improve KPIs such as invoice cycle time, invoice exception rate, and on‑time payment performance for tech vendors.

· Implement controls to prevent duplicate or out‑of‑policy tech payments (e.g., shadow IT subscriptions, non‑approved SaaS).

2. Stakeholder Enablement & Tech Procurement Champions

· Work together Procurement manager to develop “procurement champions” within key IT teams (e.g., infrastructure, applications, security, data, digital) and major business domains using tech heavily (claims, underwriting, distribution).

· Deliver targeted training on how to raise tech POs, handle invoices (including usage‑based and milestone‑based billing), and follow technology procurement, risk, and security processes.

· Provide practical guidance on preparing business cases and commercial inputs for tech investments, including cost breakdowns and financial comparisons of vendor proposals.

· Establish feedback loops with champions to fine‑tune templates, playbooks, and processes for technology sourcing and renewals.

3. Reporting, Audit Support & Tech Spend Analysis

· Produce regular management reports on technology spend by category, platform, supplier, and project, highlighting trends, risks, and opportunities for consolidation.

· Perform spend and consumption analysis (e.g., license utilization, cloud usage vs. committed spend, rate cards for services) to identify optimization opportunities.

· Support internal and external audits, regulatory reviews, and risk assessments related to technology procurement, third‑party management, and payment controls.

· Provide IT leadership with accurate procurement and spend data to support budgeting, investment prioritization, and vendor strategies.

We are looking for people who

1. Bachelor degree in Business, Supply Chain or related disciplines

2. 3-5 years working experience in Financial Services Industry, supporting IT related categories.

3. Strong communication and able to communicate with stakeholders of different levels.

4. Strong team player with attention to detail, resilience under pressure and an adaptable and resourceful mindset.

5. Ability to work autonomously and effectively in a fast-paced, dynamic environment and manage multiple priorities.

6. Takes initiative to improve current state of things and adaptable to embrace new changes.

7. Has experience in using Oracle ERP Systems.

How you succeed

· Champion and embody our Core Values in everyday tasks and interactions.

· Demonstrate high level of integrity and accountability.

· Take initiative to drive improvements and embrace change.

· Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.

· Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any cost related to unsolicited resumes.