Assistant Manager - IT Security Operations

Roles and Responsibilities

• Oversee L1-L3 SOC operations, alert triage, incident investigations, shift handovers, and SLA performance management.
• Lead Sev1 and Sev2 critical incident response bridges to execute containment, eradication, recovery, and post-incident RCA.
• Configure, tune, and troubleshoot security controls across Web Filter, EDR, IPS, perimeter, and endpoint tools.
• Develop, test, and refine SIEM detection rules, use cases, and operational playbooks to minimize false positives.
• Conduct hypothesis-driven threat hunting and IOC analysis using current threat intelligence.
• Perform malware triage in controlled environments and direct advanced analysis activities.
• Own security technology onboarding from POC success criteria through production deployment and operational acceptance.
• Plan and execute security tool migrations, policy mappings, log integrations, cutovers, and documentation.
• Direct change management procedures, risk impact assessments, rollback strategies, and post-change validations.
• Coach, mentor, and train L1-L3 security analysts, leading daily operational calls and performance reviews.
• Maintain runbooks, audit evidence, and compliance documentation while tracking risk remediation to closure.
• Communicate incident progress, technical decisions, and operational risks to client IT and key business stakeholders.

Preferred Candidate Profile

• Experience: 7+ years in IT Security Operations, SOC leadership, and hands-on tool management.
• Technical Expertise: Strong knowledge of SOC/SIEM platforms, EDR, IPS, Web Filtering, Network Traffic Analysis, and IOC investigation.
• Operations & Delivery: Experience managing major incident bridges, threat hunting, detection engineering, and technology migrations.
• Certifications: Preferred security certifications (e.g., CISSP, CEH, GCIH, CISM, or platform-specific certifications).
• Soft Skills: Strong investigative mindset, structured troubleshooting, effective team coaching, and stakeholder management.