Assistant / Manager, Logistic and Order Fulfilment

• Process and manage incoming domestic and international orders from receipt to delivery.

• Prepare and verify all shipment documentation including commercial invoices, packing lists and custom paperwork.

• Take full ownership of the relationship with Logistic Warehouse Service Provider, ensuring accountability, communication and timely fulfilment.

• Collaborate closely with internal teams across sales, operations and regulatory teams to ensure order execution and compliance.

• Track end-to-end shipments and proactively resolve delays or delivery issues.

• Ensure all shipment comply with country-specific regulations and configurations.

• Monitor stock levels and maintain accurate records for traceability and quality audits.

• Lead stock take and audits activities upon request.

• Provide regular inventory status updates to management team.

• Contact point for internal and external customers regarding order status.

• Support continuous improvement initiatives related to packaging integrity, labelling and logistic processes.

• Reconcile monthly warehouse, freight and courier charges ensuring accuracy and cost control.

• Conduct incoming quality inspection in accordance to procedures and quality requirements.

• Familiar with international shipping incoterms.

• Coordinate with internal teams to ensure quotations are prepared and issued accurately and on schedule.

• Keep accurate records of pricing, distributor agreements, and other commercial terms.

• Manage internal work instructions and product labelling requirements, ensuring logistics partners comply with the outlined procedures.