Assistant Manager, Lounge / Front Office

Eligibility: Singaporean / PR only

Key Responsibilities

• Manage Executive Lounge operations and VIP guest experience
• Oversee daily manpower planning and roster management
• Handle VIP arrivals, check-ins, and guest engagement
• Maintain strong guest relationships to drive loyalty
• Manage guest feedback and service recovery
• Support revenue optimisation through upselling
• Ensure compliance with service standards and SOPs
• Maintain management presence and coach team members

Requirements

• Minimum 2 years supervisory experience in hospitality
• Diploma/Degree preferred
• Strong knowledge of Opera system
• Strong communication and interpersonal skills
• Guest-focused with leadership capability