Experienced Assistant Manager – Bardin Oaks Apartments

LUMA Residential – Bardin Oaks Apartments
4624 Windstone Dr., Arlington, TX 76018
220 Apartment Homes
Starting Pay: $23.00 per hour

Take the Next Step in Your Property Management Career with LUMA Residential!

Are you an experienced multifamily Assistant Manager who takes pride in keeping operations organized, managing resident accounts, and delivering exceptional customer service?

LUMA Residential is seeking a dependable, detail-oriented, and experienced Assistant Manager to join our team at Bardin Oaks Apartments, a 220-home apartment community in Arlington, Texas.

We're looking for someone who understands that a successful Assistant Manager does more than collect rent. This role requires strong accounting skills, attention to detail, excellent resident relations, and the ability to support the Property Manager in keeping the community running smoothly.

Previous onsite multifamily Assistant Manager experience is required.

If you're organized, confident in your abilities, and ready to make a meaningful impact, we'd love to meet you!

What You'll Do

As an Assistant Manager, you'll bring the LUMA Playbook to life while supporting the financial, operational, and customer service success of Bardin Oaks.

Manage Collections & Resident Accounts

• Take an active role in rent collection and delinquency management

• Monitor resident balances and follow up on past-due accounts

• Maintain accurate resident ledgers and financial records

• Process payments, deposits, and account adjustments accurately

• Assist with monthly reporting, financial reconciliations, and month-end closing

• Follow established policies and procedures for collections and account management

• Communicate professionally and consistently with residents regarding account balances and payment expectations

Support Daily Property Operations

• Partner with the Property Manager to ensure smooth day-to-day community operations

• Assist with leasing, renewals, move-ins, and move-outs

• Maintain accurate resident files and property management records

• Assist with notices, lease documentation, and compliance requirements

• Monitor daily activities and help identify opportunities for improvement

• Step in to support the community when the Property Manager is unavailable

• Maintain confidentiality and professionalism when handling sensitive information

Deliver Exceptional Resident Service

• Build positive relationships with residents and prospective residents

• Address resident questions and concerns promptly and professionally

• Handle difficult conversations with confidence, patience, and professionalism

• Follow through on commitments and help resolve issues effectively

• Support resident retention efforts and community initiatives

• Help create a welcoming environment where residents feel valued and respected

Support Leasing & Community Performance

• Assist the leasing team in achieving occupancy and retention goals

• Support prospect follow-up, leasing activity, and resident renewals

• Maintain awareness of community availability, pricing, and leasing goals

• Assist with outreach marketing and resident events

• Work collaboratively with the onsite team to support the overall success of the community