Assistant Manager, Mall Operations (Up to 6k + AWS + VB)
Our client is an established real estate investor and property manager with a growing portfolio of prominent retail assets in Singapore. They are seeking an experienced mall operations professional to oversee daily operations and maintain a safe, welcoming and well-managed environment for tenants and shoppers.
Key Responsibilities
Oversee the day-to-day operations of the shopping mall, ensuring high standards of safety, cleanliness, security and customer experience.
Lead and guide the operations team in handling tenant requests, shopper feedback, operational incidents and service-recovery matters.
Manage the performance of outsourced service providers, including security, cleaning, pest control, waste management and car park operators.
Conduct regular property inspections and follow up on operational defects, maintenance issues and improvement works.
Ensure compliance with internal procedures, statutory requirements, fire-safety regulations and workplace safety standards.
Coordinate emergency-response exercises, incident investigations and business-continuity arrangements.
Work closely with the Facilities, Leasing and Marketing teams on tenant handovers, fit-out activities, mall events and promotional campaigns.
Support the preparation and monitoring of operating budgets, service contracts, procurement exercises and expenditure.
Review operational reports, service standards and contractor KPIs, recommending improvements where required.
Perform duty-manager responsibilities and provide operational coverage during emergencies or major mall activities.
Requirements
Diploma or degree in Property Management, Facilities Management, Building Services, Engineering or a related discipline.
At least five years of relevant experience in retail mall or commercial property operations, including supervisory experience.
Strong knowledge of mall operations, vendor management, safety requirements and tenant servicing.
Effective leadership, problem-solving and stakeholder-management skills.
Comfortable responding to operational matters outside regular working hours when necessary.
Ryan Leo
Recruitment Consultant | Revup Proservices
EA Personnel No.: R24126349
EA Licence No.: 24C2366