Assistant Manager / Manager

Key Responsibilities

Employee Relations Management

· Manage and resolve employee grievances, complaints, and workplace conflicts in a timely and professional manner.

· Act as a trusted advisor to managers and employees on employee relations matters.

· Drive a positive and inclusive workplace culture aligned with company values.

· Identify employee relations trends and recommend proactive solutions.

Investigations & Disciplinary Actions

· Conduct workplace investigations related to misconduct, policy violations, harassment, discrimination, and other employee concerns.

· Prepare investigation reports and recommend appropriate corrective actions.

· Manage disciplinary processes including counseling, warnings, suspension recommendations, and terminations in accordance with company policies.

Policy Implementation & Governance

· Develop, review, and communicate HR policies and procedures.

· Ensure consistent interpretation and application of company policies across business units.

· Drive employee awareness programs on workplace conduct and company policies.

Compliance & Labor Law Management

· Ensure compliance with local labor laws, employment regulations, and statutory requirements.

· Partner with legal teams on employment-related matters and dispute resolution.

· Monitor changes in labor legislation and recommend policy updates.

Stakeholder Management

· Partner with HR Business Partners, business leaders, and managers to address employee concerns.

· Provide guidance and coaching to managers on performance management and employee conduct issues.

· Support organizational change initiatives and workforce restructuring activities.

Employee Engagement & Retention

· Analyze employee feedback, engagement survey results, and attrition trends.

· Implement initiatives aimed at improving employee satisfaction and retention.

· Facilitate employee communication forums and engagement programs.

Reporting & Analytics

· Track and report ER metrics including grievances, disciplinary actions, attrition, absenteeism, and employee satisfaction indicators.

· Generate periodic dashboards and provide recommendations to leadership.

Requirements

Education

· Bachelor's Degree in Human Resources, Business Administration or related field.

· MBA/MSW/PGDM in Human Resources preferred.

Experience

· 8-12 years of HR experience with at least 4-6 years in Employee Relations.

· Prior experience within healthcare services, or healthcare shared services organizations preferred.

· Experience handling complex employee relations issues and investigations.

· Exposure to labor law compliance and industrial relations is preferred.