Assistant Manager

Requirements

Key Responsibilities

• Lead assigned workstreams across financial inclusion, digital financial services, agent banking, mobile money and digital payments.
  

• Support the design and implementation of CICO network strategies, including agent recruitment, coverage planning, liquidity management, float optimization and performance monitoring.
  

• Contribute to last-mile payment delivery models suited to rural and low-connectivity environments.
  

• Support digital wallet design, account-opening journeys and activation strategies that encourage regular use beyond cash withdrawals.
  

• Apply MSC frameworks and tools to deliver accurate, practical and timely outputs.
  

• Conduct desk research, primary research, stakeholder consultations and market assessments.
  

• Develop research tools and coordinate fieldwork, data collection and quantitative and qualitative analysis.
  

• Assess barriers affecting rural and female users, including phone access, digital literacy, mobility and financial autonomy.
  

• Use financial inclusion measurement frameworks to assess access, usage and outcomes, including gender-disaggregated measures of control over financial resources.
  

• Translate findings into recommendations for products, delivery channels and implementation approaches.
  

• Engage government institutions, regulators, banks, payment service providers, mobile money operators, MFIs and development partners in Ethiopia.
  

• Coordinate consultations, workshops and implementation activities with clients, partners and field teams.
  

• Support assignments relating to financial inclusion policy, digital payments regulation and PSP engagement.
  

• Track deliverables, timelines, dependencies and risks, escalating issues to the project lead as required.
  

• Prepare client reports, presentations, briefs, case studies and other knowledge products.
  

• Maintain project trackers, research records and implementation documentation.
  

• Contribute to proposals, concept notes, technical approaches, work plans and budgets.
  

• Support market intelligence and business development in Ethiopia and the wider East African region.
  

Qualifications /Competiences

• At least 6 years of relevant experience in financial inclusion, DFS, agent banking, mobile money or CICO network development within development organizations, financial service providers or consulting firms.
  

• Direct experience delivering financial inclusion, mobile money, agent network or digital payment adoption initiatives in Ethiopia.
  

• Demonstrated experience designing or implementing CICO strategies, agent liquidity frameworks or last-mile payment models in rural, low-connectivity Sub-Saharan African settings.
  

• Hands-on experience with digital wallet design, account activation and initiatives that encourage sustained digital financial usage beyond cash-out.
  

• Experience engaging Ethiopian government institutions on financial inclusion policy, digital payments regulation or PSP-related initiatives.
  

• Strong knowledge of Ethiopia’s financial services ecosystem, including NBE, Telebirr, M-Pesa, CBE Birr, HelloCash, banks and MFIs.. Etc
  

• Experience applying gender-inclusive approaches to address barriers faced by women and underserved users.
  

• Ability to manage assigned work-streams independently, coordinate stakeholders and deliver high-quality outputs within agreed timelines
  

Benefits