ASSISTANT MANAGER

Job Summary

The Assistant Manager is responsible for supporting the day-to-day operations of the company, supervising staff, maintaining service and operational standards, and ensuring that company policies and procedures are followed. The role involves assisting management with staff coordination, customer service, operational planning, reporting, and resolving day-to-day issues.

Key Responsibilities

• Assist the Manager in managing daily business operations.
• Supervise and coordinate employees to ensure smooth operations.
• Allocate duties, work schedules, and daily assignments to staff.
• Monitor staff attendance, punctuality, performance, and discipline.
• Ensure employees follow company rules, safety procedures, and workplace policies.
• Support recruitment, training, onboarding, and performance monitoring of employees.
• Monitor service quality and ensure customer requirements are met.
• Handle customer feedback and assist in resolving complaints professionally.
• Check daily operational activities and ensure tasks are completed on time.
• Maintain proper records, reports, attendance, and operational documents.
• Assist with stock, equipment, supplies, and inventory monitoring where required.
• Coordinate with suppliers, customers, contractors, and other departments.
• Identify operational problems and report them to management with suitable solutions.
• Assist in implementing company policies and improving operational efficiency.
• Ensure the workplace is clean, safe, organised, and properly maintained.
• Prepare daily, weekly, or monthly operational reports for management.
• Support the Manager during meetings, inspections, audits, and company activities.
• Perform other duties and responsibilities assigned by management.