Assistant Manager of Food and Beverage, Manning's/Banquets (Caesars New Orleans)

The Assistant Manager of Food & Beverage is responsible for the overall management of all customer relationships and daily food and beverage operations of Manning's and Banquets.

• Manages the execution and detailing of all banquet functions to ensure delivery of an exceptional customer service experience.
• Monitors proper staffing levels in order to provide high standards of service.
• Monitors appearance of food served and communicates deviations from standard.
• Responsible for the administration of controls in all of the managed areas to ensure economical and profitable established standards are maintained.
• Co-manages the Banquet Beverage Team in conjunction with the Beverage Department.
• Responsible for the supervision of the Banquet Houseman and for the proper movement and set-up of all equipment needed.
• Responsible for the creation and administering of S.O.Ps, Trainings, and Corrective Discipline
• Assigns Daily Tasks to staff to ensure successful guest experiences
• Counsels, guides and instructs personnel in the proper performance of their duties.
• Maintains and instructs assigned personnel on safety policies and procedures and follows up to ensure that hazards are eliminated.
• Prepares and coordinates the periodic performance reviews of assigned personnel.
• Acts as a role model to other employees and always presents oneself as a credit to Caesars New Orleans.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Knowledge of banquet services and sales. Knowledge of food cost and labor analysis.
• Ability to train and motivate personnel. Ability to communicate well among staff both written and verbal.
• Excellent customer service skills. Five years of experience in food service industry, minimum two years in Banquet/Catering function.

Physical, Mental, and Environmental Demands:

• Must be mobile enough to move around entire property.
• Must have visual and auditory range for immediate area to fulfill functions of job and communicate needs/requirements with others.
• Must be able to respond calmly when handling guests and employee conflicts.
• Must be able to speak, write, and understand English.

• Must be able to stoop and bend, as well as lift up to 80 pounds, and push rolling carts up to 200 pounds. Must be able to recognize and respond to individuals with questions.

  Gaming Permit: N/A