Assistant Manager of Janitorial Operations II

POSITION REQUIREMENTS: This position requires a high level of comfort with technology and the ability to quickly learn and navigate various systems, platforms, and technology used across operations and contract sites. The role also requires frequent travel throughout Connecticut, Pennsylvania, and Rhode Island based on operational and contract needs. Candidates must be comfortable with regular travel and working across multiple locations.

Position Summary

The Assistant Manager of Janitorial Operations II provides temporary coverage during a manager’s leave and supports the Manager of Janitorial Operations with daily staffing, supervision, service quality, inventory control, safety, and customer concerns, including coverage of FAA contract sites. The position has authority to make day-to-day operating decisions in collaboration with the Manager of Janitorial Operations, modifies schedules to meet business and contract demands, and directly supervises assigned employees across multiple work settings. The position performs substantial hands-on janitorial coverage when staffing levels or service needs require it.

Reporting Structure

This position reports to the Manager of Janitorial Operations and directly supervises 11 to 20 employees. The position supports an overall operation of 26 to 100 employees and coordinates daily decisions with the Manager of Janitorial Operations. Authority includes work assignments, schedule changes, quality inspections, inventory and supply levels, inspection of janitorial closets, responses to customer concerns, and employee accountability within established policies and direction.

Essential Duties and Functions

• Lead daily janitorial coverage across assigned locations so required cleaning services are completed safely, correctly, and on schedule.
• Direct 11 to 20 assigned employees by communicating work expectations, assigning coverage, monitoring attendance, and following up on incomplete or unacceptable work.
• Modify schedules and staffing assignments, in collaboration with the Manager of Janitorial Operations, to meet changing business operations, contract demands, absences, and urgent coverage needs.
• Inspect completed work, document results, address service deficiencies, and follow through until required standards are met.
• Respond to customer concerns promptly and communicate significant service, staffing, safety, or contract issues to the Manager of Janitorial Operations.
• Maintain accurate records related to schedules, attendance, inspections, incidents, inventory, supplies, equipment, employee concerns, and assigned operations.
• Support employee accountability and corrective action in collaboration with the Manager of Janitorial Operations and Human Resources.
• Manage janitorial inventory and supply levels, inspect location janitorial closets for organization, safety, stock, and equipment condition, and address shortages or deficiencies before service is affected.
• Enforce safety procedures, chemical-handling requirements, facility rules, customer requirements, and applicable organizational policies.
• Perform substantial janitorial work and heavy coverage when staffing is short, urgent coverage is needed, or service commitments are at risk.

General Duties and Responsibilities

• Support and uphold The Kennedy Collective's mission, values, policies, procedures, and standards of professional conduct.
• Promote a respectful, person-centered environment that supports dignity, rights, choice, independence, and well-being.
• Maintain professional, respectful, and collaborative relationships with employees, supervisors, customers, coworkers, other departments, and community partners.
• Comply with applicable laws, regulatory requirements, contractual obligations, facility rules, and organizational policies.
• Maintain the confidentiality of employee, customer, organizational, and other sensitive information.
• Complete required orientation, training, certifications, and professional development within established timeframes.
• Follow health, safety, emergency, incident-reporting, and risk-management practices and promptly report concerns.
• Maintain accurate and timely records, documentation, timekeeping, inspections, and other required information.
• Demonstrate reliability through regular attendance, punctuality, schedule flexibility, and availability consistent with the temporary assignment.
• Use organizational and customer equipment, systems, supplies, technology, and property responsibly.
• Provide support and coverage across programs, locations, shifts, and service settings as assigned and perform other duties reasonably related to operational needs.

Competencies

• Frontline Leadership: Gives clear direction, reinforces expectations, and addresses employee and service concerns promptly.
• Operational Coordination: Organizes staffing, schedules, inventory, inspections, and competing service needs across multiple locations.
• Service Quality: Checks completed work, identifies deficiencies, and follows through until required standards are met.
• Safety and Accountability: Models safe work practices, maintains accurate records, and holds employees accountable for assigned responsibilities.