Assistant Manager of Sales and Group Services

Assistant Manager of Sales and Group Services, Full-Time (Non-Exempt)

Why Join Us?

The Sales and Group Services team focuses on creating a welcoming environment for all Denver Art Museum visitors. We strive to build broad community support via onsite customer service, membership sales, ticket sales, school group operations, and call center communication. The Assistant Manager of Sales and Groups Services oversees the day-to-day operations of the sales and group services teams, including onsite ticketing and group reception, youth programming, and the call center. This position facilitates productive interdepartmental collaboration and supports broad operational initiatives and is required to work a variable schedule that includes weekends, evenings, and holiday hours as needed. Spanish language fluency preferred.

This position reports to and collaborates with the Manager of Sales and Group Services, Sales and Group Services department.

Position type: This position will not be covered by a Collective Bargaining Agreement with AFSCME-CWU.

Pay: The hiring hourly range for the position is $23.00 - $26.25 based on experience.

Benefits: A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children. DAM 100% paid Life Insurance, and Short/Long Term Disability. Generous sick and vacation paid- time off, and two personal days. Ten paid holidays. 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year will qualify for the 3% non-elective contribution and 2% match program Free Telehealth and Employee Assistance Program. Free DAM Family Membership and many perks, free yoga for one. This position is based at the Denver Art Museum, which only has a pay-to-park option. Discounted parking is available. Free RTD Eco Pass.

Primary Responsibilities

Direct supervision of Sales Associates, Group Programs Associates, and Docent Scheduler

Schedule Management

Operational Support

• Actively mentor sales and group programs associates regarding customer service and best practices and procedures across front and back-office operations
• Maintain strong knowledge of museum programs and offerings, including exhibitions, lectures, camps, and other educational tools for teachers and visitors
• Maintain departmental standards for ticket processing, gift entry, sales and fulfillment of tickets, memberships, gifts and other items via Ticketure and Microsoft Dynamics CRM
• Collaborate with S&GS Manager to lead and facilitate department sales program
• Addresses and resolves visitor needs, concerns and complaints, assuring they are settled in a positive, timely, and appropriate manner
• Assist with reconciling cashier shifts and ensure accurate cash handling, proper opening and closing of ticket office and back-office operations
• Lead departmental hiring and training processes to meet institutional needs
• Prepare weekly schedules outlining daily staffing assignments
• Approve and submit timesheets
• Conduct annual and mid-year reviews
• Performs additional duties as needed to support departmental and organizational goals.
• Consistent usage of the Racial Equity Lens in day-to-day operations as well as program development and decision-making.
• This position may supervise role(s) that are covered by a Collective Bargaining Agreement with AFSCME-CWU.