Assistant Manager, Operations, Asset Management

Job Summary:

We are seeking a detail-oriented and proactive Property / Operations Assistant Manager to join our property management team at a Grade A commercial building in the Central Business District (CBD).

In this role, you will be the primary operational liaison for our tenants, managing the entire lifecycle of tenant movements—from handover, incoming fit-out coordination and vendor management to outgoing reinstatements and daily facilities support until taking over upon exit. The ideal candidate thrives in a fast-paced environment, possesses strong coordination skills, and is dedicated to delivering exceptional service standards befitting a premier Grade A asset.

Job Responsibilities:

1. Tenant Relations & Point of Contact (Liaison Officer)

• Primary Point of Contact: Serve as the dedicated front-line liaison officer for tenants, addressing daily operational inquiries, building circulars, and general feedback promptly.
• Service Recovery: Act as the first point of escalation for tenant feedback and complaints, leading swift and effective service recovery initiatives to maintain high tenant satisfaction and retention scores.
• Onboarding & Move-Ins: Welcome new tenants, facilitate their smooth transition into the building, and brief them on house rules, building amenities, and operational procedures.

2. Tenant Fit-Out & Reinstatement Management

• Incoming Fit-Outs: Coordinate fit-out works for new tenants, ensuring all renovation activities align with building guidelines, statutory requirements, and approved timelines.
• Outgoing Reinstatements: Liaise closely with outgoing tenants to manage space handover and reinstatement processes, ensuring units are returned in accordance with lease covenants and building standards.
• Vendor & Contractor Oversight: Manage external contractors, vendors, and interior designers on-site during fit-out and reinstatement works to ensure safety compliance, minimal disruption to existing tenants, and adherence to house rules.

3. Procurement & Speculative Fit-Outs

• Procurement: Handle the procurement of materials, services, and contractor quotes for building maintenance, upgrades, and speculative (spec) fit-out projects.
• Project Tracking: Monitor project milestones, budgets, and deliverables for spec fit-out units to ensure they are market-ready on schedule.

4. Operations & Compliance Administration

• Permit to Work (PTW): Administer and review Permit to Work applications for all high-risk, ad-hoc, and renovation works, ensuring strict compliance with Workplace Safety and Health (WSH) regulations.
• Carpark Management: Oversee daily carpark operations, resolve tenant/visitor parking issues, manage season parking quotas, and coordinate with the carpark vendor/system operators.

Job Requirements:

• Diploma or Degree in Real Estate Management, Facilities Management, Building Services, Business Administration, or a related discipline.
• Minimum 2 to 4 years of relevant experience in property management, tenant relations, or facilities operations, preferably within a Grade A commercial office building or high-end corporate environment.

Requirements

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.