Assistant Manager - Operations - Freight Forwarding

Ocean Import Operations

• · Manage FCL/LCL import shipments from pre-arrival to final delivery and closure.
• · Coordinate with shipping lines, NVOCCs, CFS/ICDs, CHAs, transporters, and overseas agents.
• · Track vessel schedules, cargo availability, shipment milestones, and delivery timelines.
• · Ensure timely shipment updates and adherence to customer

SOPs and SLAs. Documentation & Customs

• · Verify BLs, invoices, packing lists, and other import documentation.
• · Coordinate documentation amendments, customs clearance, and Delivery Order processing.
• · Ensure compliance with customs, port, and company requirements.

Vendor & Customer Coordination

• · Follow up with shipping lines and vendors for cargo release and timely delivery.
• · Resolve routine shipment issues and escalate critical exceptions.
• · Provide timely shipment updates and address customer queries. Reporting & Compliance
• · Maintain shipment trackers, operational MIS, and accurate shipment records.
• · Monitor turnaround times, pending activities, and documentation accuracy.
• · Coordinate billing inputs and ensure timely shipment closure