Assistant Manager-Operations (Odigeo Voice)

Requirements:

• 3–6 years of experience in Travel BPO operations with team handling exposure.
• Strong knowledge of travel processes (Airlines, OTA, GDS preferred).
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage targets in a fast-paced environment.
• Proficiency in MS Office and reporting tools.

Key Responsibilities:

• Manage and mentor operations teams to achieve productivity, quality, and SLA targets.
• Monitor daily performance metrics and implement improvement initiatives.
• Handle client coordination, escalations, and process compliance.
• Drive process efficiency, customer satisfaction, and operational excellence.
• Support training, workforce planning, and team development activities.

Graduate and above