Assistant Manager - Operations

• Working knowledge of GDS – Sabre and Amadeus • IATA Certification / Diploma in Travel preferred • Experience with a Global Travel Management Company (TMC) • Strong understanding of corporate travel operations and complex ticketing • Hands-on experience in Air & Hotel fulfillment, Queue Management, and BSP/ARC reconciliation • Strong proficiency in MS Excel, PowerPoint, and Google Sheets (pivots, formulas, dashboards) • Ability to prepare and present Weekly Business Reviews (WBRs) to clients • Confident client-facing communication and stakeholder management skills • Experience managing SLAs, KPIs, quality, and compliance • Ability to perform root cause analysis and drive corrective actions • Exposure to team handling, performance management, and cross-functional coordination • Willingness to work in a 24x7 shift environment

Graduate