Assistant Manager - Order Management (Customer Service) SAP

Customer Service, Assistant Manager

1 Year Contract (Renew/ Convert based on performance & business needs)

Location: Bugis, Singapore
Salary: up to SGD 8,000 per month

Job Responsibilities

• Oversee the end-to-end order management process, including pre-orders, re-orders, clearance orders and contract order call-offs.

• Manage injection orders, key account deliveries, intercompany (Interco) orders and ad-hoc B2B deliveries.

• Oversee the customer service team, ensuring efficient daily operations and effective workflow management.

• Coordinate delivery schedules with customers and internal stakeholders to ensure timely fulfilment.

• Monitor and maintain the order book, ensuring accuracy of delivery dates, quantities and order information.

• Manage order cancellations, stock reallocations, delivery adjustments and order confirmations.

• Monitor inventory levels, article drops and shipment tracking to ensure stock availability.

• Handle customer enquiries, complaints, returns, claims and credit notes.

• Work closely with Sales, Finance, Operations teams to resolve operational issues.

• Support in-season and injection buy consolidation and order creation.

• Prepare reports and provide operational updates to support business performance and monthly sales targets.

• Identify opportunities to improve operational workflows and drive customer service excellence in accordance with company standards.
  

Job Requirements

• Diploma or Degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline.

• 3–5 years of relevant experience, preferably in consumer goods, retail, wholesale or supply chain operations.

• Proven experience in supervising a team and managing operational processes and workflows.

• Strong knowledge of customer service and end-to-end order management processes.

• Strong Microsoft Excel skills, including advanced formulas, PivotTables, VLOOKUP/XLOOKUP and Macros.

• Experience with SAP, particularly order management, customer master data and billing.

• Excellent communication, coordination, problem-solving and stakeholder management skills.

• Highly organised, detail-oriented and able to thrive in a fast-paced environment.

We regret to inform that only shortlisted candidates will be notified.

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