What are the Key Deliverables in this role? Financial Outcomes

🞴 Handling of team members of minimum 5

🞴 Oversee daily, weekly, and monthly reconciliation of customer orders against inventory logs, shipping manifests, and payment gateway/bank settlements.

🞴 Manage end-to-end sales order (SO) creation from customer POs across GT/MT/Ecom channels, ensuring adherence to

defined SLA

🞴 Identify and resolve order-related issues such as mismatches, short closures, missing lines, and system/portal errors to ensure uninterrupted processing

🞴 Investigating of Mismatch in pricing PO V/s SAP, SO creation

🞴 master errors

🞴 Knowledge of order types, shipping conditions, incoterms (if international), and cut-off adherence

Customer Service

🞴 Daily Coordination with CFAs on credit notes/ invalid POD’s or other delivery cases

🞴 Strong understanding of Order-to-Cash (O2C) lifecycle

🞴 Ensure adherence to SOPs, internal controls, and audit requirements within order management processes.

🞴 Managing of overseeing order Creation, updating, and sales orders, quotes, and service orders in SAP HANA

🞴 Ability to manage team order exceptions: pricing mismatches, stock allocation issues, delivery blocks, credit holds, customer

Internal Processes

🞴 Proficiency in SAP HANA - ERP order processing

🞴 SAP examples: delivery/PGI coordination, billing interface awareness

🞴 knowledge of MS Excel (pivot, lookups, data validation; ability to manage trackers)

🞴 Experience with ticketing/workflow tools for order exceptions and tracking

🞴 Familiarity with reports/dashboards

Innovation and Learning

🞴 Drive efficiency benefits in line with GCC Targets

What are the Critical success factors for the Role?

🞴 Bachelor/master’s degree in commerce / MBA

🞴 8-10 years relevant experience

🞴 Understanding of Order management process and Reconciliation/Dispute management

🞴 Excellent communication, interpersonal, negotiation, and presentation skills.

🞴 Ability to handle team and work Independently when required