Assistant Manager - Outlet

Primary Responsibilities

• Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, and guest service.
• Monitor and supervise service flow in the assigned outlet.
• Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

Food & Beverage Planning

• Assist the Asst. Food & Beverage Service Manager to plan & execute the operations of the assigned outlet.
• Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet.

Operational Management

• Assist the Asst. Food & Beverage Manager in sales promotion by organizing events and food festivals for the assigned outlet.
• Ensure to maintain high standards of quality control, hygiene, and health and safety in all areas of the assigned outlet.
• Supervise and control the assigned outlet within agreed budgetary limits and parameters of the law.
• Ensure and maintain high standards of service delivery, safety, security, discipline and compliance with the organization’s policy.
• Ensure that the team adheres to the company's uniform and hygiene standards.
• Ensure that quality is maintained in all aspects of the work and as per the standards.
• Ensure to continuously delight the customers by offering trend setting and innovative products and services.
• Handle additional responsibilities as and when delegated by Management.

Knowledge and Experience

• Secondary / High school education / Hotel Management Degree
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 3-4 years of relevant experience in a similar capacity
• Working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times