Assistant Manager - Pandora Boutique, Valley View Mall
Join us today at our Pandora Boutique! This location is exclusively Pandora-branded owned and operated by REEDS Jewelers, a family-run company celebrating excellence since 1946. REEDS is known for its high standards of quality, personalized service, and ethical leadership in the jewelry and luxury retail industry. Learn more about our story and career opportunities at .
About Pandora
Pandora is a global leader in self-expression through jewelry, renowned for its iconic charm bracelets, elegant rings, and timeless necklaces. With a bold commitment to sustainability— the brand continues to set the standard in innovation and responsible craftsmanship. Working in a Pandora boutique means more than just selling jewelry—it’s about helping customers celebrate life’s moments and milestones. As the face of a beloved global brand, boutique team members connect with passionate, loyal clients who return time and again to build meaningful personal collections. Every day is an opportunity to create unforgettable experiences.
Valley View Mall anchors Roanoke’s retail scene, offering consistent traffic from residents of the Roanoke Valley and surrounding areas. Roanoke combines mountain views, a vibrant downtown, affordable living, and outdoor recreation with a strong sense of community. This location offers retail professionals steady career growth alongside an active and fulfilling lifestyle.
The Role: Assistant Store Manager
We’re looking for a results-driven, client-centric Assistant Store Manager to support the Store Manager in leading a high-performing team. This role is instrumental in driving sales, developing team talent, and ensuring operational excellence while bringing REEDS’ values to life on the sales floor. You’ll help create a culture of passion, integrity, and service where every customer feels valued.
What You'll Do
Sales Leadership
- Partner with the Store Manager to exceed sales goals and KPIs.
- Be a sales leader and mentor on the floor, leading by example.
- Drive growth through key product strategies and promotional execution.
- Foster new and repeat customer relationships through client development efforts.
Client Experience
- Deliver and coach exceptional customer service at every touchpoint.
- Ensure an elevated and personalized shopping experience.
- Actively support the team during peak traffic and high-stakes moments.
- Use feedback to refine store experience and service strategy.
Team Development
- Support hiring and retention of top-tier talent.
- Mentor team members and provide actionable coaching and recognition.
- Promote a culture of learning, teamwork, and performance.
- Help manage training, development, and performance tracking.
Operational Excellence
- Keep daily operations running smoothly and efficiently.
- Uphold company policies and ensure compliance.
- Monitor inventory, loss prevention, and store standards.
- Optimize processes and back-of-house organization.
Our Values
We live and lead through REEDS’ guiding principles:
- Integrity – Do what’s right, always.
- Performance Excellence – Drive results, embrace growth.
- Stewardship – Build trust with every action.
- Professionalism – Lead with confidence and consistency.
- Entrepreneurial Spirit – Think big, act boldly.
- Team Orientation – Collaborate and uplift others.
- Passion – Love what you do and have fun doing it.
Requirements
Required Qualifications
- Experience in retail, preferably within luxury, specialty, or jewelry retail.
- Passion for the Pandora and REEDS brand
- Strong leadership presence with the ability to inspire, guide, and develop a team.
- Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
- Availability to work a flexible schedule including evenings, weekends, and holidays.
- High School Diploma/Equivalent
- Must be legally eligible to work in the U.S.
- Must be able to sit or stand for extended periods as required
Preferred Qualifications
- Previous coursework or certification from the Gemological Institute of America (GIA)
- Passion for jewelry, watches, and Pandora
Benefits
REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
As published by workable
First name, Last name, Email, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
- Previous Address (if less than 5 years at current address) written answer
- Have you ever been employeed by REEDS, Melart, Mills or Dreifus Jewelers? yes / no
- If yes, where and when? (If no, type "n/a") written answer
- What date can you start working? written answer
- What mall location or city do you prefer? written answer
- Are you willing to relocate? yes / no
- Describe any specialized training, skills and experience that you believe would be helpful working at REEDS Jewelers. (include computer, software, jewelry repair and appraisal) written answer
- Please provide 2 professional references (no friends or relatives), with name, address, phone number, occupation and relationship. written answer
- Are you legally eligible for employment in the U.S.? (Proof of eligibility will be required.) yes / no
- Have you ever been discharged from any employment? yes / no
- If yes, please explain. (If no, type "n/a") written answer
- We are an Equal Opportunity Employer, committed to reflect the diversity of the communities where we conduct business. Qualified persons are considered for positions without regard to race, color, religion, sex, marital or veteran status, or the presence of a non-job related medical condition or disability. At any time during my employment or after a conditional offer of employment and where permitted by applicable federal and/or state law, I agree to submit to a medical examination to determine my abilities to perform essential functions of the job and tests for use of illegal drugs or drugs used illegally. I authorize the examining physician to disclose to the company or its representative the results of such examinations. I understand and agree that my refusal to cooperate and submit to such tests for drugs will constitute grounds for immediate termination of my employment or revocation of any job offer. REEDS Jewelers intends to treat applicants and employees in a fair and consistent manner and desires to develop a very regarding and productive relationship with each employee. However, the Company recognizes that employment between employee and employer is a mutual at-will relationship either party is free to terminate, with or without cause. I understand that if I am employed, such employment is for no definite period of time and can be terminated by REEDS at any time and for any reason. REEDS Jewelers also reserves the right to change wages, benefits and conditions at any time or as allowed by applicable federal and/or state law if more restrictive. I understand that this is an application for employment and that no employment offer or contract is being made at this time. I certify that all of the foregoing statements on this application for employment and made in conjunction with this application are true and correct to the best of my knowledge and belief. I understand that misrepresentation or omission of facts called for in this application is cause for the rejection of my application, revocation of any conditional job offer, or termination of my employment as applicable. I understand that any offer of employment is contingent upon satisfactory completion of drug screening and background checks. I have read and understand the above. yes / no