Assistant Manager(Partnership & Program Management, Innovation & Governance)
Job Purpose
Lead, plan, analyse, execute and monitor the tasks of Innovation, Delivery & Assurance services by managing programs, and partnerships, driving innovation and overseeing technology architecture according to digital governance. This includes driving technology adoption through collaboration and change management with cross-functional teams to ensure project completion and product sustainability.
Key Accountabilities:
Partnership Management
Plan and execute strategic partnerships with external organisations, vendors, and stakeholders.
Foster and maintain strong relationships with partners to ensure collaboration and successful outcomes.
Negotiate and manage partnership agreements, contracts, and service level agreements (SLAs).
Collaborate with cross-functional teams to align partnership activities with organizational objectives.
Monitor and evaluate the performance of partnerships, providing regular reports and recommendations for improvement.
Program Management
Lead, analyse, execute and monitor the program management processes, methodologies, and tools.
Define and manage program scope, objectives, and deliverables in alignment with organizational goals.
Develop and maintain detailed program plans, schedules, budgets, and resources.
Identify and manage program risks, issues, and dependencies.
Coordinate and communicate with various stakeholders to ensure successful program delivery.
Monitor and report on program progress and make adjustments as needed.
Business Analysis & Quality Assurance
Lead requirements gathering, process gap analysis, and develop functional specifications for digital solutions.
Oversee testing and quality assurance plans to validate that solutions meet business needs and quality standards. This includes coordinating UAT sessions and ensuring any defects are resolved for release readiness.
Identify and assess the impact of digital initiatives on people, processes, and technology.
Digital Innovation, Technology Architecture & Solution Design
Plan, analyse, execute and monitor the end-to-end solution designs that address business challenges and objectives.
Ensure that the solution aligns with the organisation's architecture principles and standards.
Facilitate ideation sessions and manage the innovation pipeline.
Align technology architecture with business objectives, ensuring compliance with digital governance by considering scalability, security, performance, and other relevant factors in the design.
Develop and execute technology roadmap, prioritizing initiatives and ensuring efficient resource allocation.
Continuously monitor and evaluate emerging technologies with potential to benefit the organisation.
Work closely with Business Project Managers and Digital Coordinators to align with the business and project requirements.
Digital Governance
Develop and implement governance frameworks for digital innovation and technology projects.
Ensure compliance with regulatory requirements and industry standards.
Define and enforce policies, procedures, and best practices for project management and technology adoption.
Conduct regular audits and assessments to ensure adherence to governance standards.
Provide guidance and support to project teams on governance-related matters.
Monitor and report on key performance indicators (KPIs) related to governance and compliance.
Technology Adoption and Change Management
Champion the use of digital technologies across the organisation, which involves collaborating with cross-functional teams, providing training and support, and communicating the benefits of technology adoption.
Plan and execute digital change management strategy aligned with organisational goals.
Identify and assess the impact of digital initiatives on people, processes, and technology.
Define clear objectives, milestones, and success criteria for the change management process.
Secretariat
Act as secretariat for the University Digital Committee, Digital Technical Committee and Digital Department meetings by:
Scheduling periodical meetings and prepare/review Minutes of Meetings (MoM).
Engaging with stakeholders in preparing and reviewing change request documentation.
Monitoring and consolidating all change requests for department reports to improve the overall service delivery.
Qualification & Experience:
Recognised Bachelor's or Master's degree in relevant field.
More than 6 years of experience in relevant field.
Professional qualification and advanced degree would be an added advantage.
Fair written and verbal communication skills.
Fair interpersonal skills.
Fair analytical abilities.