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Assistant Manager - PHRN (Hybrid) | MOA Pasay

Open 16d

Hybrid setup: 3x Onsite

Location: MOA Pasay

Schedule: Shifting schedule / Night shift (no fixed weekends off)

Requirements:

  • College Graduate
  • At least have 2 years Team Lead background experience
  • A valid PHRN License

Job Responsibilities:

  • Utilization Management
  • Oversee and manage day-to-day operations to ensure all metrics are met, revenues are maximized, and team performance is monitored as per agreed KPIs
  • Communicate productivity expectations, balance workload (e.g., daily team meetings to discuss new updates), monitor efficiency, and initiate control measures to minimize workload variances over time
  • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
  • Provide coaching and feedback to team members to enable performance improvement

What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?

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