Assistant Manager

POSITION SUMMARY

The Assistant Manager is responsible for directing all functional activities of the club including, membership sales, general administration, customer service, scheduling, cash management and general operations.

ESSENTIAL DUTIES

Operations

• Serves as the primary contact for the General Manager regarding all club issues.
• Handles member issues while maintaining quality control.
• Sets up, develops, maintains and documents all club processes, procedures and guidelines.
• In coordination with the Human Resources Specialist, develops and maintains effective club operations through the selection, training, motivation, termination, and review of all current and prospective club personnel.
• Consistently maintains a program for sound employee relations at all levels of the club.
• Oversees and directs the work activities for Shift Leaders and Member Services Representatives.
• Effectively addresses and solves problems that arise relating to members, employees, or operations.
• Oversees the proper protocol to resolve all member billing related issues.
• Manages all employee scheduling including employee availability, time-off requests and determining appropriate staffing levels.
• Performs and oversees all credit card management functions of the club.
• Monitors and manages all member surveys, complaints, compliments, and other issues on Shift Notes in a timely manner.
• Ensures club maintenance, equipment and general repairs are identified immediately and addressed in a timely manner.
• Oversees and regularly audits club cleanliness to ensure that cleaning is completed appropriately daily.
• Manages the club member training program.

Human Resources

• Conducts human resources activities in coordination with the Human Resources Specialist.
• Develops and facilitates job-related training to new employees.
• Holds employees accountable to work rules and safety procedures.
• Effectively selects, interviews and approves new club subordinate employees.
• Trains subordinate employees in job function, expectations and orients them to the facility.
• Manages employee performance and behavior to ensure that company expectations are being met.
• In coordination with the Human Resources Specialist, documents all disciplinary meetings and corrective action and submits in the the CorpStrat system.
• Communicates requests and justification for employee terminations to the Human Resources Specialist.
• Observes staff regularly throughout the day and provide feedback to facilitate staff growth and development.