Assistant Manager, Professional Services (1 year contract)

Born from Hong Kong's demand for fast, convenient, and reliable payment solutions, Octopus introduced the world's first contactless multi-modal transit payment system in 1997. Since then, this homegrown FinTech company has pioneered innovative payment solutions for urban living across four continents. Our Vision To become the most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and services. Our Mission Making everyday life easier. Our Values Customer Centricity, Simplicity & Trustworthiness. Dedicated to addressing customer needs and adapting to evolving market trends, Octopus has broadened its services beyond transportation to encompass retail, e-commerce, cross-border transactions, and travel abroad. Today, we serve approximately 98% of Hong Kong’s population, processing around 15 million transactions at more than HK$300 million on average daily. At the heart of our success are our colleagues. We value mutual respect, foster collaboration, and encourage innovation and partnership. Join us and shape the future of payment solutions. Your impact starts here!

Job Responsibilities:

• Formulate solutions and service scope based on understanding of potential Service Provider / System Integrator requirements

• Provide review of Service Provider / System Integrator submissions and coordinate Type Approval Test

• Address technical or operational issues within Service Provider system

• Coordinate with different departments to respond to merchants’ needs such as operational needs and system integration needs

• Prepare the documents for Service Provider training including Operating Rules and training materials

• Monitor Service Provider accounts operation performance data and provide enhancement proposal to improvement system efficiency and productivity

• Handle merchant complaints and liaise internally to resolve the merchant complaints within the service level

• Prepare reports including incident report

• Provide support and service to internal partners and external merchants in non-office hours

Requirements:

• Bachelor degree holders in Information, Computer Engineering or related disciplines

• Minimum 7 years working experience in IT field and merchant serving field, of which includes at least 2 years working experience in managerial level

• Proficient in spoken and written English and Chinese

• A fast learner with strong analytical skills

• Good communication, people management and project management skills

• Good knowledge in payment system for transportation, retail and self-service industries

• Self-motivated, eager to learn and committed to self-development

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking Apply Now

Visit our web site: http://www.octopus.com.hk/

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.