Assistant Manager, PSP Operations (UAE National)

JOB PURPOSE:

To support the Manager - PSP Operations in overseeing PSP operational activities, with primary responsibility for assisting and backing up the PSP Settlement Team Leader. The role ensures continuity of settlement operations, effective maker-checker controls, timely issue resolution, accurate reconciliations, and adherence to applicable policies, procedures, and service standards.

KEY ACCOUNTABILITIES:

• Settlement Team Leader Backup: Act as the designated backup for the PSP Settlement Team Leader during leave, absence, peak workloads, or operational emergencies, ensuring uninterrupted daily settlement and reconciliation activities.

• Operational Oversight: Support the monitoring, prioritization, and coordination of daily PSP Operations and Settlement activities to meet cut-off times, service levels, accuracy expectations, and control requirements.

• Team Support & Work Allocation: Assist the Settlement Team Leader with work allocation, capacity planning, staff coverage, coaching, cross-training, and resolution of operational queries or complex cases.

• Checker & Approval Responsibilities: Review and approve settlement entries, amendments, reconciliations, corrections, reversals, and adjustments within delegated authority, while maintaining maker-checker segregation and complete supporting evidence.

• Reconciliation & Account Substantiation: Support daily and monthly reconciliation of PSP GLs, bank statements, merchant accounts, and settlement files; monitor ageing items; and ensure breaks are investigated, documented, escalated, and resolved.

• Settlement & Financial Control: Monitor settlement cycles, cut-offs, exceptions, and funding requirements; validate settlement reports; and help ensure accurate and timely settlement to merchants, partners, and internal accounts.

• Incident & Escalation Management: Coordinate the investigation of settlement delays, mismatches, duplicate transactions, system issues, and financial exceptions, and escalate material risks or unresolved items to the Manager - PSP Operations.

• Management Information & Reporting: Assist in preparing and reviewing settlement summaries, reconciliation status, ageing reports, variance explanations, root-cause analysis, and PSP revenue information required by Management and Finance.

• Risk, Compliance & Audit: Promote compliance with bank policies, regulatory requirements, operational risk standards, and internal controls; support audit requests, closure of findings, and implementation of corrective actions.

• Process Improvement & Change Delivery: Identify process gaps and control weaknesses and support SOP updates, automation, UAT, system enhancements, new product implementation, and process migration from an operational-readiness perspective.

• Stakeholder Coordination: Work closely with Finance, IT, Product, Compliance, Audit, external BPs, and relevant business teams to resolve operational and settlement matters promptly.

• Business Continuity & Delegation: Provide broader backup support across PSP Operations when required and perform delegated duties assigned by the Manager - PSP Operations to maintain service continuity.

Requirements

Education and Experience

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred.
• Experience: Minimum 6-8 years of experience in banking, payment services, PSP operations, settlement, or reconciliation.
• Leadership Exposure: Previous experience supporting a team leader, supervising operational activities, or acting in a deputy/backup capacity is preferred.
• Technical Knowledge: Strong hands-on knowledge of settlement, reconciliation, GL substantiation, maker-checker controls, exception management, and operational risk.
• Systems & Language: Strong proficiency in banking applications and Microsoft Office; good command of English, with Arabic considered an advantage.