Assistant Manager - QA (Cebu) | Onsite
Work Setup: Onsite
Work Location: Cebu
Requirements:
- Education: At least 2 years in college (No back subjects).
- Work Experience: 1 to 2 years of BPO Team Lead or Assistant Manager experience.
Responsibilities:
- Ensure quality monitoring, feedback, reporting, and other QC deliverables are completed on time.
- Support the implementation of Quality Excellence initiatives in coordination with Operations and Migration teams.
- Prepare accurate and timely quality and SLA performance reports.
- Conduct calibration and Gage R&R sessions with internal teams and clients.
- Ensure compliance with quality standards, QSD, and audit requirements.
- Work with Operations to identify process gaps and drive continuous improvements.
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?