Assistant Manager, Quality Assurance
Summary
Oversee quality assurance processes, audits, and compliance for a logistics/distribution company, ensuring adherence to ISO standards and customer satisfaction.
JOB TASKS AND SPECIFICATIONS
- Lead & Ensure the Quality Management System is in place in the organization.
- Site QA monthly reporting, monitoring and follow up.
- Co-ordinate, measure and evaluate the effectiveness of Customer Engagement, Retention & Satisfaction Program.
- Co-ordinate with the process owner to establish the root cause and problem-solving action plans with regards to customer complaints, feedback or quality issues.
- Co-ordinate company Quality Initiatives, programs and implementation.
- Participate in Company Business Continuity Plan, Emergency Preparedness Plan, Crisis Management and Control.
- Participate in Selection, Qualification of new suppliers, vendors or subcontractor.
- Conduct Quality Awareness & Orientation program
- Conduct Internal Quality System and Process audit.
- Conduct Quality Auditor training based on the Quality requirement.
- Perform other job-related duties as and when requested by superior.
JOB REQUIREMENTS
- Candidates must possess at least a Bachelor's Degree or Professional Degree in any field.
- At least 5 year(s) of working or more in the QA profession.
- Must have experience in implementing ISO 9001:2015 QMS. Other ISO implementation experience in ISO 22000 / 13485 / SS 668 and GDP is an advantage.
- Experience in Regional Exposure is an advantage.
- Excellent leader and team player.
- Excellent communication and presentation skills.
- Knowledge in SPC, QC 7 Tool or other Problem-Solving Techniques