Assistant Manager, Quality Management

Job Responsibilities:

• Team & Task Monitoring: Track, assign, and monitor the daily tasks of Type Approval team members to ensure partner certification timelines stay on schedule.
• Site-Visit Scheduling & Deployment: Coordinate and arrange the calendar for all on-site partner visits, managing team logistics to meet testing deadlines.
• Certification Verification Testing: Drive the execution of the official certification testing lifecycle for partners ready for final approval evaluation.
• On-Site Validation & Testing: Travel to integration partner facilities to physically perform the definitive suite of hardware-software functionality, compatibility, and compliance tests.
• Certification Sign-Off & Feedback: Audit test data to authorize certification status and professionally communicate test failures or remediation requirements to partners when they do not meet standards.
• Escalated Technical Assistance: Collaborate with the Professional Services team to provide secondary, high-level troubleshooting assistance when partners face complex bugs that block approval. Assist the development teams to understand the technical integration issues.
• Process Documentation: Maintain, update, and refine the testing checklists, requirement criteria, and certification databases used by the Type Approval team.

Job Requirements:

• Education: Degree holder in Information Technology, Computer Science, Electronic Engineering, or related disciplines.
• Professional Experience: 6+ years of hands-on experience in product integration, technical field engineering, QA testing, or type approval roles.
• Leadership & Scheduling Experience: Minimum 2 years of experience in a team lead or management role, with a proven track record of managing team schedules, calendars, or field deployments.
• Partner Conflict Management: Proven experience handling difficult technical conversations with external vendors or partners, with the ability to manage friction and deliver test failure results diplomatically.
• Technical Aptitude: Strong background handling combined hardware and software systems (e.g., embedded systems, IoT, connected devices, or complex tech ecosystems).
• Hands-on Testing Skills: Experience executing physical test plans, diagnosing software-hardware bugs, and using validation tools on-site.
• Cross-Team Collaboration: Ability to work seamlessly alongside a Professional Services team and development teams with understanding on the different roles, viewpoints and focuses of different teams to resolve escalated partner issues efficiently.
• Travel Readiness: Willingness to travel to integration partner locations to conduct the final on-site testing and validation phase, and travel to production sites to assist revolving issues.
• Language Skills: Professional fluency in both written and spoken English and Chinese.
• Industry Integration (Nice to Have): Prior experience working with POS (Point of Sale) integration, payment processing systems, or smart kiosk deployments is highly advantageous.
• Regulatory & Standards (Nice to Have): Knowledge of ISO 9001, ISO/IEC 20000, ISO/IEC 27001, or Stored Value Facility (SVF) frameworks and Anti-Money Laundering (AML) guidelines for SVF licenses is an advantage.
• Testing Automation (Nice to Have): Basic scripting skills (e.g., Python, Bash) or experience with automated QA tools to streamline the certification testing process is an advantage.

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

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Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.