Assistant Manager - Quality

Your Tasks:

Managing CQI IRCA, Accredited back office operation & accreditation, Quality Management Tasks:

• Accreditation management for the accrediation within academy .
• Coordination with accreditaiton bodies for examination, results for accredited trainings
• Uploading CSV files of participant inforamtion to accrediation portal
• Sending examination link, sharing answer sheets with trainers for evaluation
• Co-coordinating with trainers for post training documentation and other issues
• Processing training batches examination, result, certificates
• Update & maintain accreditation Dashboard, pass fail ratio, & overall LATC perfomrance
• Feedback analysis for trainers and training
• Ensure compliance with company policies, customer and legal requirements, strive to improve customer experience and satisfaction by delivering quality service

QMS Support:

• Complaint management and timely closure of complaints.
• Internal & external audit management & timely closure of audits.
• Process & documentation management through portal
• Overall support for quality management system.

Your Qualifications:

• Education: Graduation in any field.
• Experience: Minimum 5 years of experience in Quality operations and having exposure to management requirements OR minimum 4 years in operations. and delivering quality service from Certification & Training body industry.
• Skills: Good co-ordination, interpersonal relationship and analytical skills for data analysis, critical thinking and problem-solving skills.
• Abilities: Should be adaptable, able to multi-task
• Knowledge: Well versed with MS Office (MS Excel, MS PowerPoint, MS Word and quality related standards and best practices.