Assistant Manager, Restaurant
POSITION SUMMARY:
The Assistant Manager, Restaurant is instrumental in driving the daily operations of the assigned restaurant or bar, ensuring a seamless guest experience and consistently high service standards. Reporting to the Manager, they oversee team performance, enforce company policies, and execute a range of operational objectives aimed at achieving guest satisfaction, revenue growth, and cultivating a motivated, cohesive team environment.
PRIMARY RESPONSIBILITIES:
- Optimize staff scheduling and shift rotations, ensuring coverage aligns with peak periods and anticipated guest volume to maximize service efficiency.
- Actively coach, mentor, and support team members, providing ongoing feedback to foster professional development and uphold exemplary performance standards.
- Enforce rigorous health, safety, and cleanliness protocols throughout all front and back-of-house areas, conducting regular audits and addressing any deficiencies promptly.
- Respond to guest feedback and resolve issues swiftly, employing a solution-oriented approach to maintain the highest levels of satisfaction and positive reviews.
- Oversee inventory management, including monitoring supply levels, placing timely orders, and partnering with procurement to prevent stockouts and minimize waste.
- Organize and facilitate frequent staff training sessions focused on service excellence, menu knowledge, and compliance; ensure clear and consistent communication through regular meetings and briefings.
- Foster a positive workplace culture by motivating staff, recognizing achievements, and addressing concerns to support morale and retention.
- Collaborate with the culinary team and other departments to streamline operations, deliver exceptional guest experiences, and support cross-functional initiatives.
- Monitor daily sales, track key performance indicators, and implement strategies to drive revenue, reduce costs, and enhance profitability.
- Develop and execute promotional activities and special events designed to attract new guests and reward loyal patrons, ensuring smooth execution and measurable results.
- Identify and implement process improvements, leveraging technology and best practices to enhance operational efficiency and guest satisfaction.
- Ensure strict adherence to all regulatory and licensing requirements, maintaining accurate documentation and facilitating inspections as needed.
QUALIFICATIONS:
Experience
- Minimum 2 year of F&B service experience in 5 star international hotel / resorts
- Supervisory / Management experience in a five star restaurant environment
Education
- Minimum certificate in Hospitality or Business Management
Skills / Competencies
- Proficient in Microsoft Applications
Advantageous Skills
- Casino hotel experience is an advantage