Assistant Manager Retail Operations (40293)

ABOUT THE WALTERS ART MUSEUM

The Walters Art Museum is among America's most distinctive museums, forging connections between people and art from cultures around the world and spanning seven millennia. Located in Baltimore’s Mount Vernon neighborhood, the Walters is free for all. The museum’s campus includes five historic buildings and 36,000 art objects.

Today, the Walters serves Baltimore and Maryland by embracing its role as educator and storyteller, using the collection as a vehicle of knowledge and cultural expression to support learning, dialogue, and community engagement. The museum is committed to public education, offering essential programs that help people to connect art to their lives. The Walters Visitor Promise aligns staff and volunteers across the museum to preserve and share the works in our care for future generations, partner with communities, and create welcoming, accessible experiences for visitors. The museum offers challenging and creative work opportunities by promoting collaboration and teamwork.

OVERVIEW OF ROLE

The Assistant Manager of Retail Operations supports the visitor experience through excellent customer service and thoughtful retail selections that complement the collection and exhibitions at the Walters Art Museum. This position also contributes financially to the Institution’s mission-driven operations through attaining sales goals and professional store management.

DUTIES AND RESPONSIBILITIES

• Oversee the purchasing, customer service, point-of-sale system, inventory control, and reporting.
• Maintain the retail operation in a manner consistent with The Walters Art Museum’s values, with a customer service focus, and in alignment with visual and merchandising standards.
• Create and maintain new and existing vendor relationships
• Drive sales by prioritizing positive customer experience, strategic store operations, and effective merchandising.
• Collaborate across teams to purchase merchandise, design creative displays and implement strategic sales campaigns based on exhibitions, programming, and need.
• Track store sales, communicate sales expectations to staff regularly, and coach staff based on individual sales performance.
• Model, coach and teach retail operations team to deliver exemplary customer service and uphold The Walters’ merchandising and operational standards.
• Ensure compliance with all guidelines involved with safety, loss prevention, inventory control and cash handling procedures.
• Recruit, train, and oversee a knowledgeable and motivated sales team.
• Serve as a resource of Museum Café operations and procedures
• Support Café staff and daily procedures as needed
• Achieve and maintain ServSafe Manager certification.
• All other duties as assigned.