Assistant Manager - Revenue & Reservations

Operational Duties

• Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations
• Monitor room availability, rates, and inventory across all distribution channels
• Ensure correct application of rate codes, packages, and promotions
• Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams
• Handle complex reservations, VIP bookings, and group allocations

Team Supervision

• Assist in training, coaching, and motivating reservation staff
• Monitor staff performance and ensure adherence to SOPs
• Prepare duty rosters and support manpower planning

Revenue & Yield Support

• Support revenue optimization by upselling rooms and services
• Ensure compliance with pricing strategies and revenue policies
• Track pick-up reports, forecasts, and booking trends
• Assist in analyzing reservation data and preparing reports

Guest Service & Quality

• Handle guest queries, complaints, and special requests professionally
• Ensure high standards of service and brand compliance
• Maintain guest profiles and ensure accurate data entry in the system

Administrative Responsibilities

• Prepare daily, weekly, and monthly reservation reports
• Maintain records, logs, and departmental documentation
• Ensure compliance with audit, payment, and cancellation policies

• Degree/ Diploma in Hotel Management

• Working Knowledge of Opera, Microsoft Office.

• At least 1 year of experience at the same level.

• Luxury Hotels & Resorts experience required.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.