Assistant Manager, Shuttle

He/she will achieve this mission by

• Assist Senior OB Manager to drive shuttle team to reach agreed Service levels so as to meet or exceed customer expectations.
• Lead team to achieve or exceed productivity/cost/SLA (service level agreement) KPI target.
• Training team staff to follow company safety policy (EHS) to create a safety environment.
• Lead the fulfillment of lean logistics concept and best practice in DC.
• Make sure safety first and no injuring at work place.

Key Responsibilities

In Project Phase

• In the project phase, will be the key user to join the testing and training positively, quickly master all relative process.
• Will be responsible for training end user under his/her work group to ensure all the shuttle team staffs and workers be suitable trained and the workflow be executed with high efficiency.

After Project Go-life

Collaboration

• Assist the outbound manager to manage the outbound shuttle team.
• Work closely with outbound Manager/ Supervisor of other functions to organize and motivate shuttle team to achieve on time delivery performance and outsourced workers performance.
• Assist outbound manger to work out shift plan, and effectively execute the plan with increasing / reducing temporary staff employed in a timely manner so as to achieve both customer service levels and productivity targets (cost budgets).
• Communicate effectively with all Peers within the DC ensuring that department KPI are achieved.

Management

• Recommend, assist outbound manager to develops, and implements new methods and procedures designed to remedy customer needs while improving compliance, minimizing operating cost, and effecting greater customer satisfaction.
• Lead the shuttle team to fulfill different orders and tasks, monitor both permanent and outsourced workers to ensure achieve DC performance target.
• Support outbound manager to create more workable and practical team KPI target and lead the team to be excellent.

System and Processes

• Develops, coordinates, and maintains a system for identification, evaluation of team and employee productivity rates utilizing MA systems tools and reports.
• Have enough knowledge for WMS//WES system. Well understand the logic of WMS/WES, which support daily operation Know well distribution center process, always struggle for continuous improvement team operation efficiency and saving cost.
• Lead shuttle team to define problem and analyze root cause, work out corrective and preventive action and optimize SOP continually.

People Management

• Work together with Training supervisor to work out team staff training plan to ensure all team staffs be trained regularly and all the staff is skilled for daily operation.
• Work closely with sites Health and safety supervisor to Monitor all the team staffs has good controls in place to provide a healthy and safe place for all staff.
• Develop people, build an efficiency and high quality and cost saving team
• Lead and manage team staff to learn and execute company policy special the HES policy to build up a safety environment for everyone.

The responsibilities are not limited to the above, the job holder will also follow other work assigned by his/her immediate supervisor

Key Relationships

Internal

• DC operation, Global lean management team, Global initiatives team, DC Planning, HR/Admin, IT

External

• Customers, 3PL, vendors

Knowledge, Skills and Abilities

• College or above education background.
• Rich experience of managing automated production equipment and forklifts in the past 5-10 years. Minimum 5-years’ experience in warehouses or distribution center, including 3+ years in managing an automated/semi-automated, large-scale distribution facility which has unit sorter/shuttle/other automatic system.
• Ability to communicate fluently in both Mandarin and English.
• Familiar with WMS/WCS/WES system is preferred.
• Good communication skill.
• Stable personality, Customer-driven orientation, Teamwork.
• Competency with Excel, Word, PPT, Access and MS Project is required.