Assistant Manager, Smart Logistics (Supply Chain Solutions)
The Assistant Manager, Smart Logistics is responsible for managing, implementing, supporting, and optimizing smart warehouse automation solutions, including robotics systems, AGVs/AMRs, warehouse control systems, networking infrastructure, and automation equipment. Acting as both a project manager and trusted consultant, this role works closely with customers to identify operational challenges, recommend automation solutions, and ensure successful deployment and ongoing system performance.
The position requires strong technical expertise in robotics, warehouse automation, networking, and system integration, along with excellent customer-facing and project management skills.
Duties and Responsibilities:
Project & System Implementation
Lead end-to-end implementation of supply chain automation and robotics projects.
Manage project scope, schedule, resources, risks, and project deliverables.
Coordinate system installation, testing, commissioning, user acceptance testing (UAT), and go-live activities.
Ensure projects are delivered on time, within budget, and in accordance with customer requirements.
Manage system upgrades, enhancements, migrations, and change requests.
Support preparation of project plans, service schedules, and resource allocation reports.
Support any pre-sales activities if necessary.
Technical Support & Maintenance
Provide technical support for robotics systems, AGVs, warehouse automation equipment, and related software applications.
Perform on-site troubleshooting, corrective maintenance, and preventive maintenance activities.
Support mechanical and system troubleshooting to minimize operational downtime.
Coordinate and execute system recovery actions during equipment failures and emergency situations.
Monitor system performance and recommend improvement initiatives to enhance operational efficiency and reliability.
Provide on-site and on-call support services to customers as required.
Lead the team to maintain detailed service reports, maintenance records, and project documentation.
Record customer concerns, action items, and follow-up activities to ensure timely closure.
Vendor & Stakeholder Management
Collaborate with equipment manufacturers, software vendors, subcontractors, and suppliers to resolve system and technical issues.
Manage vendor performance and ensure service commitments are met.
Organize technical discussions and review meetings with vendors and customers when necessary.
Continuous Improvement
Identify opportunities to improve maintenance processes, system performance, and operational efficiency.
Analyze recurring system issues and recommend preventive measures.
Participate in developing service procedures, troubleshooting guides, and best practices.
Job Specification:
Bachelor's degree in Engineering, Mechatronics, Industrial Engineering, Information Technology, Supply Chain Management, or related disciplines.
Qualified Hikrobot Engineer.
Minimum 5 - 7 years of experience in smart logistics automation projects, involved robotics, AGV/AMR solutions, technical support, maintenance of AGV different models, battery charging station, swap stations, etc.
Experience in warehouse automation, material handling systems, logistics operations, or industrial automation projects is highly preferred.
Experience managing customer-facing technical support and maintenance activities.
Experience in root cause analysis and problem resolution.
Ability to manage multiple priorities and work under pressure.
Strong ownership, accountability, and attention to detail.
We offer fringe benefits including 5-day work week, medical insurance, double pay, discretionary bonus and good career prospects. Interested parties, please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11/F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong Kong or by fax : 25•••680.
Personal data provided by job applicants will be used strictly in accordance with Tradelink's Personal Data Collection Policy for Recruitment, a copy of which is available at http://www.tradelink.com.hk