Assistant Manager

We are seeking a dedicated and customer-focused Assistant Restaurant Manager to support the daily operations of our authentic Italian restaurant. The successful candidate will assist in managing front-of-house operations, supervising service staff, ensuring excellent customer service, and maintaining operational standards while supporting the Restaurant Manager in achieving business objectives.

Key Responsibilities

• Assist the Restaurant Manager in overseeing the daily restaurant operations.
• Supervise front-of-house staff to ensure efficient and professional service.
• Monitor customer satisfaction and promptly resolve customer feedback and service issues.
• Coordinate staff scheduling, attendance, and daily work assignments.
• Train and mentor service staff on customer service standards and restaurant procedures.
• Ensure compliance with food safety, hygiene, and workplace safety regulations.
• Monitor inventory levels and coordinate ordering of restaurant supplies.
• Support the implementation of promotions, special events, and seasonal menus.
• Assist in monitoring sales performance, operating costs, and productivity.
• Ensure cleanliness, presentation, and overall dining environment meet company standards.

Requirements

• Minimum 2-3 years of experience in restaurant or hospitality operations, including at least 1 year in a supervisory role in an Italian restaurant or related.
• Strong customer service and interpersonal skills.
• Ability to supervise and motivate a service team.
• Good organisational and problem-solving abilities.