Assistant Manager

Key Responsibilities:

• Answer incoming calls and provide excellent customer service.

• Communicate effectively with customers, coworkers, and corporate office personnel.

• Utilize the point-of-sale(POS) system to locate, enter, and process customer orders.

• Assist with Billing Inquiries and account related questions.
• Able to preform administrative tasks as needed.

• Process customer payments and handle necessary paperwork upon service completion.

• Maintain accurate and organized service records of customer interactions and transactions.

• Ensure all customer interactions reflect Southern Tire Mart’s policies, procedures and service standards.

Skills / Education / Requirements:

• High school diploma or GED required.

• Must be at least 18 years of age and pass a pre-employment drug screen.

• Previous experience in sales, service writing, or customer service preferred.

• Strong verbal and written communication skills.

• Ability to multitask and work effectively in a fast-paced environment.

• Basic computer skills and familiarity with POS/service management systems.

• Knowledge of automotive or commercial tire services a plus.

• Must be available to work flexible hours, including evenings, weekends, and holidays.
• Overtime maybe required.

Benefits:

• 401(k) with Company Match

• Health, Dental, Vision, and Life Insurance

• Paid Time Off

• Paid On-the-Job Training

• Career Growth Opportunities

Why Join Southern Tire Mart?

• #1 Commercial Tire Dealer in the U.S. since 2008

• #1 Truck Retreader in North America since 2007

• #1 North America Commercial Tire Dealer since 2012

• Family-owned company with a culture of service excellence