Assistant Manager - Starbucks DTW Airport
At Starbucks, we're more than just great coffee. We're a people-first company dedicated to creating connections, fostering belonging, and making a positive impact in the communities we serve. Our stores are places where customers, partners (employees), and communities come together every day.
As an Assistant General Manager, you will play a key leadership role in supporting store operations, developing high-performing teams, and delivering exceptional customer experiences. This position is ideal for a passionate, results-driven leader who thrives in a fast-paced environment, values teamwork, and is committed to coaching and developing others. You will help create a welcoming culture, drive operational excellence, and ensure every customer leaves with a positive Starbucks experience.
The ideal candidate should have a strong background in restaurant management, a passion for the culinary and craft beer industry, and exceptional leadership and organizational skills. Experience working in a unionized environment is a plus.
Key Responsibilities:
- Leadership: Assist the General Manager in leading, motivate, and develop a team of dedicated restaurant staff, ensuring a positive work environment and exceptional customer service.
- Operational Excellence: Oversee daily restaurant operations, including managing inventory, food quality, and adherence to safety and sanitation standards during your shift.
- Financial Management: Assist in Managing the restaurant's budget, control costs, and maximize profitability while achieving revenue targets.
- Customer Satisfaction: Ensure the highest level of guest satisfaction by monitoring and improving service quality, responding to customer feedback, and resolving issues promptly.
- Training and Development: Recruit, train, and develop a strong team of employees, fostering a culture of growth and excellence.
- Compliance: Ensure the restaurant complies with all local, state, and federal regulations, as well as company policies.
Qualifications:
- Proven management experience in the restaurant or hospitality industry.
- Strong leadership skills and the ability to inspire and motivate a diverse team.
- Exceptional organizational and multitasking abilities.
- In-depth knowledge of food safety and sanitation standards.
- Financial acumen and experience in budget management.
- Excellent interpersonal and communication skills.
- Passion for craft beer and a dedication to providing an exceptional dining experience.
Benefits:
- Competitive salary and monthly bonuses.
- Robust benefits package.
- 401(k) retirement plan with company match
- Career growth opportunities within a well-established brand.
- Discounts on food and beverages.