Assistant Manager (Towne Park)

SUMMARY

The Assistant Manager supports the Community Manager in overseeing daily property operations, financial performance, resident experience, and team leadership. This role plays a key part in driving occupancy, revenue, and resident satisfaction while ensuring efficient operations, strong financial controls, and a high-quality community experience.

DUTIES AND RESPONSIBILITIES

Operations & Leadership

• Support daily property operations and serve as a key partner to the Community Manager
• Provide guidance and support to onsite team members to ensure strong performance and customer service
• Assist with training and development of team members
• Act in the capacity of the Community Manager in their absence

Leasing, Marketing & Property Performance

• Support leasing activities, including prospect engagement, tours, applications, and renewals
• Monitor leasing activity, occupancy trends, and delinquency, and support strategies to achieve performance goals
• Support the property’s marketing efforts, including social media, online presence, and reputation management
• Assist with creating content and maintaining consistent, engaging digital communication
• Analyze property performance metrics and contribute to operational improvements

Financial & Administrative

• Manage accounts receivable, including collections, delinquency follow-up, payment plans, and eviction preparation
• Support accounts payable processes, including invoice coding and vendor coordination
• Ensure accurate and compliant documentation for leases, renewals, and resident files
• Assist with reporting, administrative functions, and office operations as needed

Resident Experience & Property Operations

• Assist with planning and executing resident events and engagement initiatives
• Build relationships with residents and ensure timely resolution of concerns
• Coordinate with maintenance to support work order completion and unit readiness
• Assist with inspections, move-in readiness, and maintaining community standards and curb appeal
• Monitor vendor performance to ensure quality service delivery

Additional Responsibilities

• Complete required training courses and professional development
• Assist with office operations and support the community leadership team in daily activities as needed