Assistant Manager - Unified Communications.Injaz - TECH - TOPS - Network & Security Operations.MIT
Mashreqbank PSC Assistant Manager - Unified Communications.Injaz - TECH - TOPS - Network & Security Operations.MIT
Summary
Assistant Manager supporting Mashreq Bank's Unified Communications and Collaboration systems day to day: administering, monitoring, and troubleshooting enterprise IP telephony, contact center, IPC dealing room, video conferencing/AV, voice recording, and call-quality platforms, plus project implementation support and performance tuning.
Maintaining smooth operation of the Bank’s Unified Communications and Collaboration systems. The role is responsible for supporting Enterprise IP Telephony, Contact Center platforms, IPC dealing room systems, Video Conferencing, AV solutions, voice recording, and call quality monitoring systems. Duties include administration, monitoring, troubleshooting, project implementation support, documentation, tuning, and performance optimization to ensure uninterrupted business operations and service availability.