Assistant Manager
Vintage Corporation Assistant Manager
Description
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Description
Core Competencies
1. Teamwork
Works well with others, supports teammates, adaptability across positions, asks questions and is reliable.
2. Punctuality
Shows up to work on-time consistently, responsive, and great time management skills. Flexible schedule a plus. On-call and weekends may be required.
3. Customer Service
Listens and acts, provides patience and empathy, effective conflict resolution skills, and provides a positive tenant experience. Strong Customer Service skills required.
4. Technical Knowledge
Works well under pressure, uses problem solving skills, and has a basic knowledge of Microsoft Office Suite, iPhone, iTunes, and Adobe Acrobat. Working knowledge of typical office equipment such as computers, phones, printers, etc.
5. Drive
Self-motivated with a desire to learn and willing to go above and beyond, works well with minimal or no supervision. Driven to learn more and take on more responsibility.
Job Requirement
Key Responsibilities
- Train, coach, and support leasing agents
- Serve as a backup for leasing duties, including tours and applications
- Prepare and manage property documentation, including lease violations, amendments, delinquency notices, and resident communications
- Ensure all documentation is accurate, compliant, and aligned with company policies
- Maintain property audit systems and ensure regulatory compliance
- Manage the security deposit process, including move-out walk-throughs, vendor coordination, make-ready scheduling, and vacancy reporting
- Support the Community Manager with eviction processes as needed
- Assist the Maintenance Supervisor with work orders, vendor invoices, and scheduling
- Provide operational and staffing support to sister properties when required
- Attend staff meetings, including safety, training, corporate, and development meetings
- Stay informed on housing industry regulations, trends, and market conditions
- Conduct periodic property inspections and coordinate maintenance appointments
- Serve as a liaison between residents, corporate staff, ownership, vendors, and regulatory agencies
- Assume Community Manager responsibilities in their absence
- Perform additional duties as assigned
Physical Requirements
- Ability to walk, stand, sit, stoop, kneel, and climb stairs regularly
- Ability to work indoors and outdoors in varying weather conditions
- Ability to work in an office environment for extended periods
- Ability to respond to urgent business needs on short notice
Qualifications
- Previous experience in property management preferred
- Knowledge of leasing practices and basic real estate law
- Familiarity with Fair Housing, Fair Credit Reporting, and Equal Housing regulations preferred