Assistant Manager

Job description:

Trails at Sheep Draw Apartments is looking for a dynamic Assistant Community Manager to join our team to support the growth and profitability of a multi-family home complex.

Core Competencies

1. Teamwork

Works well with others, supports teammates, adaptability across positions, asks questions and is reliable.

2. Punctuality

Shows up to work on-time consistently, responsive, and great time management skills. Flexible schedule a plus. On-call and weekends may be required.

3. Customer Service

Listens and acts, provides patience and empathy, effective conflict resolution skills, and provides a positive tenant experience. Strong Customer Service skills required.

4. Technical Knowledge

Works well under pressure, uses problem solving skills, and has a basic knowledge of Microsoft Office Suite, iPhone, iTunes, and Adobe Acrobat. Working knowledge of typical office equipment such as computers, phones, printers, etc.

5. Drive

Self-motivated with a desire to learn and willing to go above and beyond, works well with minimal or no supervision. Driven to learn more and take on more responsibility.

Responsibilities

- Present property and amenities in a positive light to prospective tenants.

- Advertise available units and property on various media platforms.

- Determine the needs, living standards and housing requirements of prospective tenants.

- Accept rental applications, screen prospective and negotiate leasing terms.

- Draft property documents including lease violations, lease amendments, delinquencies notices, tenant communication and other required documents.

- Ensure all documents completed accurately and according to company policy.

- Maintain property audit system including regulatory compliance.

- Own and manage security disbursement process including, walk-thrus, vendor schedule, Make Ready Board, and vacancy reports.

- Support Community Manager in eviction process.

- Support Maintenance Supervisor in managing work orders and vendor invoices.

- Support sister properties in staffing and operational needs

- Attend regular staff meetings including, developmental, safety, corporate and other meetings as assigned.

- Remain knowledgeable in housing industry and market trends.

- Support maintenance staff by issuing work orders, periodic property inspection and scheduling maintenance appointments.

- Act as a liaison between tenants, corporate staff, property owners and government regulators.

- Fulfill all Community Manager responsibilities when Community Manager is absent from office.

- Additional responsibilities as assigned.

Physical Demands

- Walk, stand, run, sit, stoop, kneel and climb stairs.

- Ability to work indoors and outdoors under multiple weather conditions based on business need.

- Ability to work in typical office setting for multiple hours at a time.

- Ability to work on short notice based on business need.

Qualifications

- Proven work experience in property management a plus.

- Working knowledge of real estate law and leasing practices.

- Knowledgeable in Fair Credit, Equal Housing a plus.