Assistant Manager - Voice Inbound / Outbound - Mumbai

<p class="MsoNormal">Role: Voice Inbound / Outbound caller<br /><span>Work Location: Goregaon (East), Mumbai<br /></span><span>Education: Graduate<br /></span><span>Experience: 1 – 4 years</span></p> <p class="MsoNormal"><br />- <span style="font-family:Roboto;font-size:10.5pt;color:rgb(51,51,51);">Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc</span></p><ul style="margin-top:0in;" type="disc"> <li class="MsoListParagraph" style="color:#333333;margin-top:0in;margin-bottom:0in;margin-left:-11.5pt;"><span lang="en-in" style="font-size:10.5pt;font-family:Roboto;" xml:lang="en-in">Identify customer needs and service accordingly</span></li> <li class="MsoListParagraph" style="color:#333333;margin-top:0in;margin-bottom:0in;margin-left:-11.5pt;"><span lang="en-in" style="font-size:10.5pt;font-family:Roboto;" xml:lang="en-in">Update internal database with information about technical issues and useful discussions with customers</span></li> <li class="MsoListParagraph" style="color:#333333;margin-top:0in;margin-bottom:0in;margin-left:-11.5pt;"><span lang="en-in" style="font-size:10.5pt;font-family:Roboto;" xml:lang="en-in">Co-ordination with other internal teams/departments to provide customer resolution to query or request</span></li> <li class="MsoListParagraph" style="color:#333333;margin-top:0in;margin-bottom:0in;margin-left:-11.5pt;"><span lang="en-in" style="font-size:10.5pt;font-family:Roboto;" xml:lang="en-in">Inform customers about new features and functionalities and Promote digital channels of service</span></li> <li class="MsoListParagraph" style="color:#333333;margin-top:0in;margin-bottom:0in;margin-left:-11.5pt;"><span lang="en-in" style="font-size:10.5pt;font-family:Roboto;" xml:lang="en-in">Timely Follow up with customers to ensure their queries and technical issues are resolved</span></li> <li class="MsoListParagraph" style="color:#333333;margin-top:0in;margin-bottom:0in;margin-left:-11.5pt;"><span lang="en-in" style="font-size:10.5pt;font-family:Roboto;" xml:lang="en-in">Maintain customer centricity at the core of all transactions</span></li> <li class="MsoListParagraph" style="color:#333333;margin-top:0in;margin-bottom:0in;margin-left:-11.5pt;"><span lang="en-in" xml:lang="en-in">Support a positive work place environment adhering to organizational policies</span></li> </ul>