Assistant Manager - Workforce Management (Cebu) | Onsite
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Description
Work Setup: Onsite (Cebu)
Function: Work Force Management (WFM)
Required Educational Attainment:
- Finished at least 2 years in college without any back subjects
Required Experience:
- Minimum 2 years of BPO Team Lead or Assistant Manager experience under the Workforce Management function.
Responsibilities:
- Develops, updates, and optimizes the Capacity Plan to effectively meet staffing, seating, and logistical needs while balancing cost-efficiency and performance excellence.
- Creates and reviews schedules meticulously to align with business objectives, driving exceptional customer service experiences.
- Leads and mentors a motivated and autonomous team of WFMs, ensuring all service level agreements (SLAs) are consistently achieved across accounts.
- Enhances client satisfaction by proactively managing service levels, providing expert staffing, scheduling, and real-time adherence solutions.
- Safeguards the organization’s assets by rigorously adhering to the Quality Information Security Management System principles.
- Acts as the primary point of contact for all Workforce Management (WFM) related inquiries and concerns, ensuring smooth communication and resolution.
As published by workable · 12 questions
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (6)
- Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1.
- What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A. optional
- Which location are you residing in? (City of Residence)
- How much was your last monthly compensation package (in PESO)? (i.e. 16000)
- How much is your expected salary (in PESO)? (i.e. 18000)
- What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?
Pick from a list (6)
- How did you know about this position?
- How many months of BPO experience do you have?
- Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A.
- What is your highest educational attainment?
- Which location do you prefer working in?
- When is the soonest you are available to start working?