Assistant Multi Site Manager

Assistant Multi-Site Manager

Enterprise Workplace Dining & Events

About Us

Green Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale.

Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most.

Position Overview

The Assistant Multi-Site Manager is a hands-on operator who supports a portfolio of enterprise dining sites and events. You will learn our operation from the commissary out, then take ownership of daily service standards, team training, and scheduling across your sites. This is a role for a floor leader who builds routines, coaches in the moment, and holds a standard without raising their voice.

We are looking for a candidate who:

• Leads by example and builds team routines that hold up when they are not in the room
• Trains and develops hourly staff, including new hires and staff who need coaching
• Builds consistent schedules and keeps every shift covered
• Communicates clearly and proactively with clients, staff, and leadership
• Wants to learn every piece of an operation before directing it

Responsibilities

Site Operations & Service Standards (35%)

Run consistent, high-quality daily service across assigned sites.

• Support the Multi-Site Manager in daily operations across a portfolio of enterprise dining sites, with direct ownership of one to two sites by month six
• Own service routines: setup, transitions between meal periods, replenishment, breakdown, and cleanliness standards
• Walk sites daily, identify gaps against our standard, and correct them in the moment
• Own the onsite response when something goes wrong: an 86'd item, a late delivery, a short shift
• Act as onsite point of contact for the client on service days

Team Training & Development (25%)

Set every team member up to succeed.

• Deliver onboarding and role-specific training for onsite and event staff on service standards, food safety, and procedures
• Maintain training materials, checklists, and site routines, and build them where they do not exist
• Pair new hires with senior staff and track ramp-up through their first 30 days
• Coach staff in the moment and hold growth conversations with team members who are ready for more
• Escalate performance issues to the Multi-Site Manager with a clear account of what was tried

Scheduling & Coverage (20%)

Keep every site and event covered.

• Build and manage weekly schedules for onsite staff, prioritizing consistency for staff who work multiple jobs
• Fill call-outs and last-minute gaps across sites and events
• Coordinate event staffing with the Staffing Manager, pulling from the bench and matching staff to the right sites
• Track hours and availability and flag labor variances against plan

Client & Guest Experience (10%)

Keep clients and guests confident in the service.

• Communicate proactively with client contacts on menu changes, service timing, and issues
• Gather guest feedback, spot trends, and bring them to the Multi-Site Manager and culinary team
• Handle service recovery within defined guidelines

Reporting & Coordination (10%)

Keep the operation visible.

• Complete daily site reports, incident notes, and training completion records
• Track site-level metrics including waste, labor hours, and guest counts
• Partner with commissary, delivery, and account teams on daily coordination

Required Qualifications

• 5+ years in restaurant, catering, or events operations, including 2+ years leading hourly FOH or BOH teams
• Experience building and managing staff schedules
• Experience training staff and building or maintaining service standards and procedures
• Direct client-facing experience in catering or events
• NYC food service experience and a current NYC Food Protection Certificate, or ability to obtain within 60 days
• Comfortable with scheduling tools and Google Workspace

Preferred Qualifications

• Experience managing across multiple locations
• Experience building systems or standards where none existed
• Bilingual (Spanish) strongly preferred
• Experience with catering and event order management platforms and POS systems

Key Competencies

• Leading by example and building routines
• Coaching and developing hourly staff
• Organization and follow-through
• Calm, proactive communication under pressure
• Root-cause thinking and prevention

Role Details

Title: Assistant Multi-Site Manager

Job Type: Full-time, Salaried (Exempt), Onsite

Location: New York City, with travel across client sites and the commissary

Schedule: Monday through Friday, primarily daytime service hours, with occasional evenings and weekends based on event needs

Reports to: Multi-Site Manager

Compensation: $75,000 + bonus eligibility through our Green Shares employee bonus program

Benefits

• Medical insurance
• Sick leave
• Paid time off that increases with tenure
• 401(k)
• Daily family meal
• Potential for bonuses through our Green Shares employee bonus program
• Eligibility and details subject to company policy

Equal Opportunity Statement

Green Top Farms is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law, including the New York State Human Rights Law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and for religious observances, in accordance with applicable laws