Assistant Office Manager | Madison, AL

Position Summary

The Office Manager leads the day-to-day operations of the dental practice, helping ensure the office runs smoothly, the team works well together, and patients receive an exceptional experience.

This role is responsible for supporting office performance, developing team members, maintaining operational standards, and creating a positive, professional environment. The ideal candidate is an organized, proactive leader who takes ownership, communicates effectively, and is committed to continuous improvement.

What We Offer

• Competitive compensation
• Benefits and paid time off
• Professional development and training
• Opportunities for career advancement

Key Responsibilities

Office Operations

• Oversee daily office operations, scheduling, workflows, and team responsibilities.
• Help the team stay organized, productive, and focused on shared goals.
• Lead daily huddles and communicate priorities and expectations.
• Identify opportunities to improve office processes and patient flow.
• Ensure company standards, systems, and checklists are followed consistently.
• Partner with regional leadership to support practice growth and operational goals.

Team Leadership & Development

• Lead by example through professionalism, accountability, and teamwork.
• Support hiring, onboarding, training, and ongoing employee development.
• Coach team members and address performance concerns fairly and professionally.
• Encourage collaboration, communication, and a positive workplace culture.
• Help team members grow in their skills and take pride in their work.

Financial & Practice Performance

• Monitor office performance, production, collections, and other key measures.
• Support the company's collections standard of 97% or above.
• Ensure patient balances, insurance follow-up, and deposits are handled accurately and promptly.
• Help improve treatment acceptance and scheduling of recommended care.
• Identify performance trends and work with leadership to develop solutions.

Patient Experience & Compliance

• Ensure patients feel welcomed, respected, and well cared for.
• Address patient concerns with professionalism and compassion.
• Maintain a clean, organized, and professional office environment.
• Support compliance with OSHA, HIPAA, and company policies.
• Promote consistent standards for patient care and communication.

What We're Looking For

• Previous leadership or management experience; dental office experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to lead a team while maintaining accountability and professionalism.
• Strong emotional intelligence and a patient-centered approach.
• Dependability, initiative, and attention to detail.
• Ability to remain calm and solution-focused in a fast-paced environment.
• Willingness to receive feedback, learn, and continue growing.
• A positive, team-oriented mindset and commitment to excellence.