Assistant Office Manager

POSITION SUMMARY

The AOM will provide daily support where necessary to ensure business operations are running smoothly. Ability to communicate effectively with others; sets a positive tone in the practice and is technologically savvy. Individuals must be always reliable and present. In addition, escalate any issues, or concerns to OM in a timely manner to be addressed. To be successful in this role, the person must always remain objective, maintain confidentiality and ensure we are meeting the necessary goals/target of the office.

KEY COMPETENCIES

• Monitor schedule (Patient flow, correct apt. times, seat patients)
• Periodic assistance for room turnover & instrument sterilization
• Address minor patient complaints
• Coordinate hygiene exams to assist doctors in completing these in a timely manner.
• Ensure communication with patients and front desk when running behind schedule to mitigate patient dissatisfaction.
• Support clinical staff with creating, editing, and proper use of treatment plan in practice management software (PMS).
• Support clinical staff with insurance and account balance/billing questions
• Support staff with pricing questions
  • For example, $99 specials, pan at $50, implant special, etc.
• Support and back-up for insurance verification (PTO coverage, same day LOE walk-in's)
• Provide training and direction to front desk personnel in PMS, closing, check-out, Finance plans, etc.
• Oversee proper balancing and close out of front desk daily
• Ensure lab cases are tracked prior to any necessary appointments and tracked in a practice management system.
• Ordering office supplies (Staples, coffee), and assist with review of clinical order invoices for approval
• Bank deposits or running necessary errands per direction of OM.
• Manage mail checks – review for accuracy & scan for collection person to post.
• Assist with posting of mail checks per OM discretion