Assistant Officer, Customer Service (Great World City)

Job Summary

The Great World City team is looking for suitably qualified individuals to join us as Customer Service member.

Key Responsibilities

• Brand ambassador of the mall, promoting Great Rewards loyalty program and related activities
• Manage and handle all customer service-related matters at Customer Service Counter
• Maintain high level of customer service standards
• Handle enquiries and feedback from shoppers and tenants
• Support Great Rewards and Marcomm team in facilitating voucher purchases, mall redemptions and other marketing initiatives as and when required
• Mall roving duties to assist shoppers, engage tenants and inspection of common areas/retail spaces/facilities
• Handle administrative duties and any other ad-hoc duties as assigned

Key Requirements

• Min. 1 year of working experience in similar capacity
• Customer-oriented with good communication and interpersonal skills
• Able to work in fast paced environment and has passion for service excellence
• Team player, high self initiative and attentive to details
• Proficient in MS Office Word, Excel and/or usage of CRM is advantageous
• Fluent in English
• Able to work on rotating shifts, including weekends and Public Holiday

We appreciate your interest in joining our team and would contact you if you are shortlisted for the next stage.