Assistant Operations Manager

Job Description:

Operational Management

• Plan, organize, and oversee daily security guarding operations across assigned sites.
• Ensure all deployments meet client expectations and site SOPs.
• Supervise ground teams and coordinate with site supervisors for roster and discipline matters.
• Conduct regular site visits and spot checks to ensure performance standards and officer appearance are maintained.

Budgeting & Cost Control

• Monitor and manage manpower budgets for assigned sites, including overtime and relief planning.
• Review and analyze monthly cost reports with the Assistant Operations Director
• Ensure all deployments are within budgeted headcounts and cost parameters.
• Support tender costing and operations proposals with accurate ground data.

Manpower Matters

• Work closely with HR to recruit, onboard, and allocate suitable officers to client sites.
• Handle ground-level HR matters such as performance management, absenteeism, discipline, and grievance resolution.
• Participate in staff evaluations, promotions, and deployment planning.
• Ensure site teams are trained, certified, and compliant with Progressive Wage Model (PWM) and PLRD standards.

Compliance & Regulatory Oversight

• Ensure all deployments comply with PLRD licensing requirements, including valid SO and PWM certifications.
• Prepare and lead internal compliance checks and support external audits.
• Investigate incidents and compile full reports with follow-up actions.

Client & Stakeholder Engagement

• Act as the main point of contact for clients under assigned sites.
• Attend client meetings, address concerns, and follow through on feedback
• Maintain high service levels and develop strong working relationships with stakeholders.

Job Requirements:

• Experience in security operations/supervision will be an advantage
• Good communication and interpersonal skills
• Able to handle manpower and operational matters
• Responsible, organised and able to work independently
• Willing to conduct regular site visits when required

Location:

• Gemini@Sims

Dress Code:

• Smart Casual

Working hours:

• Office Hours (5 day work week)

If you meet the above requirements and are interested in joining our team, please WhatsApp your detailed resume to our Operations Team – Ops Admin (+65 8981 1123)

We regret that only shortlisted candidates will be notified.

HR Department

Arslan SRS Pte Ltd