Assistant Operations Manager, Kochi
Role Summary: This Role is for a DMC Company , others do not apply .Require relevant DMC experience in managing day-day operations and Teams. The
Assistant Manager supervises daily operations, ensures service excellence,
manages team productivity, and supports operational planning. This job is for Kochi, India Location ONLY . Also this role is for managing the Team operations of Sales Managers at Kochi , who are responsible for Trips related quote creations and Negotiations . The Role will be assisting the CEO for daily DSR, Marketing & Sales Management activities.
Key Responsibilities
- Allocate bookings and monitor
execution timelines.
- Ensure TAT adherence across
operations.
- Review booking accuracy before
final execution.
- Monitor arrivals, departures,
and service delivery performance.
- Ensure complaint handling and
service recovery.
- Standardize operational
workflows.
- Improve coordination between
Sales and Operations teams.
- Maintain operational reporting
and dashboards.
- Train new executives on SOPs
and destination knowledge.
- Mentor team members to improve
efficiency.
Qualifications
- Bachelor’s Degree required; MBA
or Tourism Management preferred.
- 5–7 years of travel operations
experience.
- Prior team supervision exposure
preferred.
Core Competencies
Team
leadership | Process management | Operational planning | Coaching &
mentoring | Conflict resolution | Quality assurance | Analytical thinking